See also our full Shipping & Return Policy for shipping timelines and order cancellation details.
Return and Replacement / Refund Policy
We will accept a return and replacement, only if the product has a manufacturing defect or is damaged during shipping. If your package appears damaged or there is any reason to suspect a damaged product, kindly make a parcel opening video without any editing and pause.
To qualify for a replacement or refund, the customer shall provide a clear, unedited parcel opening video, captured from the moment the package is opened, showing the damage to the product. In case of manufacturing defects, the customer shall take video/photo of the defect. Without such video proof, replacements will not be processed.
The customer shall initiate returns/replacement through the option available in the order details page. While initiating replacement, the customer must upload the parcel opening video or video/photo of the manufacturing defect in the returns/replacement page, as applicable, in the media upload option provided. Once the return is approved, the customer will get a notification through email. We reserve the right to unilaterally reject the replacement claim if there is sufficient reason to suspect foul play.
We do not provide reverse pickup services. On receipt of notification regarding approval of return, the customer shall send back the defective/damaged product(s) to us via self-courier so we can replace it with a new product. Once the damaged/defective product reaches us, the replacement product will be shipped within 2–3 business days. In case the product is out of stock, a refund will be issued through the original payment method, typically within 7–10 business days.
After the return request is approved and the damaged/defective product is shipped back by the customer, charges for return courier may be claimed by the customer after uploading the courier bill using the option available in the returns/replacement page. The refund shall be processed as we deem fit, and a refund of the courier charges will be issued through mutually accepted payment method, typically within 7–10 business days.
Need help? Contact our support team.