1. Cancellations
Cancellation Policy: Orders can be cancelled only before dispatch. Once an order has been dispatched, cancellation requests will not be accepted. If you wish to return the product after delivery, please refer to our Return and Refund Policy.
Orders Dispatched: Once an order has been dispatched, cancellation requests will not be accepted.
Customized Products: Orders involving customized tassel work are not eligible for cancellation or exchange.
Sale Items: Products purchased during a sale are not eligible for cancellation, return, exchange, or refund.
2. Exchange Policy
Exchange Only: We offer exchanges only. Refunds are not available for purchases.
Exchange Request Period: Exchange requests must be initiated within 2 days of the delivery date.
Eligible Reasons for Exchange: Customers may request an exchange for damaged or defective products, or incorrect products delivered.
Damage Reporting: Any damage or defect must be reported within 24 hours of delivery.
3. Exchange Request Procedure
How to Request an Exchange: Email your exchange request to sales@mura23.com, mentioning the order details and a valid reason for the request.
Approval: All exchange requests will be reviewed by our support team. Exchanges can proceed only after approval.
Product Condition: Products must be returned unused, unaltered, and in their original condition, with price tags and packaging intact.
Packing and Shipping: Once the exchange request is approved, customers are responsible for packing and shipping the product back to us.
Processing Time: Approved exchange requests may take up to one week to process.
One-Time Exchange: Each order is eligible for exchange only once. Further exchange requests for the same order will not be accepted.
4. Shipping & Logistics Charges
Free Shipping Orders: For orders eligible for free shipping, a logistics charge of ₹100 per item will apply towards onward and return shipping.
Return Shipping: Customers are responsible for packing and shipping the product back once the exchange request has been approved.
5. Product Quality & Return Conditions
Quality Checks: All products undergo quality checks before dispatch to identify any defects or issues.
Return Eligibility: Products cannot be returned after dispatch unless they are found to be damaged or defective, subject to the conditions mentioned in this policy.
Original Condition: Sarees must be returned in their original condition and packaging to be eligible for the exchange.
Colour Variation: Product photographs are taken under neutral lighting conditions. Actual colours may vary slightly depending on screen resolution, monitor settings, and device display characteristics.
6. Important Notes
No Refunds: Refunds are not offered under this policy.
Please note: Handloom and handblock products are crafted by skilled artisans using traditional techniques. Minor variations in weave, thread texture, and print patterns are natural characteristics of handcrafted textiles and reflect the uniqueness of each piece. These variations are not considered defects or damage and will not qualify for an exchange.
Sale Purchases: Items purchased during a sale cannot be returned, exchanged, cancelled, or refunded.
Exchange Approval: All exchange requests are subject to verification and approval by our support team.
7. Contact Us
For questions or assistance regarding cancellations, exchanges, or shipping, please contact us at:
Phone: 93632 52117
Email: sales@mura23.com