Question 1

Is MuRa@23 an Indian company?

Accepted Answer

Yes, MuRa@23 is an Indian company.

Question 2

Where can I buy MuRa@23 products in India?

Accepted Answer

You can purchase MuRa@23 products both online from our website and in-store at our physical location: 31, Arulmurugan Nagar, Podanur, Coimbatore, Tamil Nadu 641023.

Question 3

Are gift vouchers available?

Accepted Answer

Yes, we offer gift vouchers for our customers. These can be purchased online or at our store.

Question 4

Where is your manufacturing unit located?

Accepted Answer

Our manufacturing unit is at: 31, Arulmurugan Nagar, Podanur, Coimbatore, Tamil Nadu 641023.

Question 5

Are all MuRa@23 fabrics handcrafted?

Accepted Answer

We strive to maximize handcrafted processes by using hand-woven, hand block-printed fabrics, as well as vegetable dyes wherever possible.

Question 6

Do MuRa@23 sizes conform to international norms?

Accepted Answer

There are no universal international sizing standards for clothing or home textiles as each brand develops its own measurements. We recommend measuring yourself and comparing your measurements with our sizing charts for the best fit.

Question 7

What are the advantages of handloom fabrics?

Accepted Answer

Handloom textiles carry a unique character due to their traditional production techniques. These fabrics are breathable, cool in summer, and can retain warmth in winter. Since our products are handmade, small imperfections in prints may occur—this is the hallmark and beauty of handcrafted textiles.

Question 8

Do the colors of the product look exactly the same as in the photos?

Accepted Answer

Although we strive for accuracy, the colors of actual products may differ slightly from what appears on your screen due to varying display settings and natural dye variations.

Question 9

How do I place an order on MuRa@23?

Accepted Answer

Shopping at MuRa@23 is simple and user-friendly:
• Browse saree categories using our navigation menu.
• Filter products by category, size, or price.
• Add desired items (selecting size and quantity) to your cart.
• Proceed to checkout, where you'll enter shipping and billing details.
• Payment is securely processed via Razorpay.
• You will receive order confirmations and tracking updates via email.

Question 10

How will I know if you have received my order?

Accepted Answer

You will receive a confirmation on the website after your payment is processed and a confirmation email with your order number from MuRa@23.

Question 11

How do I check my order status?

Accepted Answer

Log in to your MuRa@23 account and view the 'My Orders' section to track your order status. We aim to dispatch all domestic orders within 3 working days and international orders within 5 working days from our manufacturing unit.

Question 12

Is it safe to use my credit card online at MuRa@23?

Accepted Answer

Yes, all payments are processed securely through Razorpay. MuRa@23 does not store your credit card information on our website.

Question 13

What if an item is out of stock?

Accepted Answer

We do our best to keep all products in stock. If an item is unavailable, we will attempt to produce it based on fabric availability. If not possible, we will notify you by email and initiate a refund within two business days.

Question 14

Do I need an account to buy at MuRa@23?

Accepted Answer

Yes, an account is required to complete a purchase and to track your order. You can add items to your cart without an account, but checkout requires sign-up.

Question 15

How long will it take to receive my order?

Accepted Answer

Orders are typically delivered within 7 working days after dispatch. Larger orders (more than five pieces per style) or custom products may take longer; you will be notified by email in such cases.

Question 16

Which countries do you ship to?

Accepted Answer

We ship worldwide.

Question 17

How is my order shipped?

Accepted Answer

• Domestic orders: Sent through leading shipping partners from our manufacturing unit to your address.
• International orders: Shipped via DHL.

Question 18

What are your shipping costs?

Accepted Answer

• Within India: Free for orders above ₹5,000.
• International: As per DHL guidelines.

Question 19

What if I receive a partial order or a tampered package?

Accepted Answer

Contact our Customer Support within 24–48 hours of delivery. Please:
• Do not use the affected item.
• Provide a short case description and images of the outer package and items. Also include an opening video of the package and a thorough check of the product.
• Exchanges are issued after investigation, provided all information is shared promptly.

Scenarios where exchange may not apply:
• Incomplete information or missing photos.
• Item is used after receipt.
• Claims for pilferage reported after 48 hours of delivery.

Question 20

Can I change or cancel my order after placing it?

Accepted Answer

No, orders cannot be changed or cancelled after placement.

Question 21

What payment methods do you accept?

Accepted Answer

We accept MasterCard, VISA, American Express, and Citibank Maestro Debit Cards. All transactions are processed online via a secure payment gateway.

Question 22

Do you accept Cash on Delivery?

Accepted Answer

No, Cash on Delivery is not available.

Question 23

In what currency will my order be billed?

Accepted Answer

Although all prices on MuRa@23 are shown in Indian Rupees (INR), your order will be billed in the currency of your debit/credit card.

Question 24

How do I contact customer service?

Accepted Answer

For support, please email us via the Contact Us page on our website.

Question 25

Will you share my information with others?

Accepted Answer

No, your information is confidential. Please refer to our Privacy Policy for more details.

Question 26

Are MuRa@23 clothes eco-friendly?

Accepted Answer

Yes, our clothes are made using eco-friendly processes and materials.

Question 27

Do you support local weavers and artisans?

Accepted Answer

Absolutely. We are committed to supporting local artisans and traditional weaving communities.

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